Shipping policy

 

SHIPPING/RETURN

Rentals will be posted Monday through to Friday.

We use New Zealand post as our primary chosen courier, and we only ship within New Zealand. We do not ship internationally.

Postage costs are to be paid by you (the renter) and this is $13.00. All garments will arrive with an included prepaid return postage bag. Rural delivery costs $5 extra.

We offer Saturday delivery if you have a last minute order on Thursday, however this needs to be ordered before 3PM New Zealand time on Thursday. The renter must choose Saturday Delivery as their Postage option during checkout, otherwise the item will not be sent. The reason for this is because Saturday Delivery incurs in an extra cost.

We also offer Rural Delivery, however this will need to be ordered before 3PM Tuesday as Rural delivery takes more time than usual. If you do not have this time, we recommend you use another address that is commercial (for example, your work place.) The renter must choose Rural Delivery as their postage option during checkout, otherwise the item will be sent without rural delivery and the renter will not receive a refund if it doesn't arrive. The reason for this is because Rural Delivery incurs in an extra cost.

Tracking details will be provided to you once we have sent the garment via email, this will be sent to the email you provide when filling out your contact details.

Rentals are to be returned in the prepaid postage bag provided, and to be sent the next working day after your event. Parcels need to be handed over the counter at a New Zealand Post Shop, so the tracking is activated. If the tracking is not activated we will assume the item has not been posted and charge late fees accordingly.

There will be a $20.00 (NZD) late fee per day to be paid by the renter if the item is returned late, this will be based on the time in which the return tracking was activated. 

You (the renter) are solely responsible for the goods being returned on the agreed date.

Should you dishonour this agreement and not pay the amounts due for being late or not returning a rental, we will initiate enforcement procedures under this agreement. Should enforcement procedures be initiated we will claim all costs for the garment against you including all solicitor fees applicable on a client solicitor basis. 

 

PICK UP/DROP OFF

Pick up, and drop off, is free of charge. We are based in Papatoetoe Auckland.

If you are dropping the item back to us, we require the item to be returned within two working days. Failure to do so will result in a $20.00 (NZD) penalty per day the item is not returned.