Refund policy
RENTAL FEES
All prices include taxes and are in New Zealand Dollars (NZD).
The price of the rental garments does not include shipping prices, this will be added on during your checkout process.
The payment is to be made immediately for your booking to be secure for the date selected. We run by a first in, first served bases. This meaning, if another renter would like the same garment as you for the same date and they pay first, they will secure this date and you will no longer be able to rent the garment for this date.
Bookings are to be paid via our website, www.rentforanevent.co.nz
REFUND POLICY
If the renter decides to not rent their chosen item anymore, whether we have posted it yet or not, we do not offer a refund. This includes event cancellations, change of mind, cancellations due to Covid-19, an item not fitting and / or all other reasoning.
If the item does not fit the renter or does not 'look right on' when it arrives, we do not offer a refund, as again we may have passed up other opportunities to rent the specific garment out to another person on that specific date.
Please be careful when choosing sizes and items to rent, and do feel free to email us for any additional information on a garment regarding sizing or material etc.
We do offer a 100% refund if the item arrives to the renter damaged or not the same as described on our website (e.g. wrong colour/size) www.rentforanevent.co.nz. However, the renter needs to let us know within 24 hours of receiving the garment and the renter must be willing to send photo evidence of the garment not matching the description. If the renter fails to let us know within 24 hours via email (nz.rentforanevent@gmail.com) then we are no longer obliged to give a refund to the renter as we will have assumed you are satisfied with the garment.
Refunds will be given for a fault in the postal system not delivering the item on time, unless ordered less than 2 business days before the booking date, in which case a store credit will be given at the discretion of Rent for an Event. All of our garments are sent out with enough time to arrive (provided they are booked in advance) and with all the correct postal stickers to ensure that they do arrive on time; it is possible however for there to be a delay, in which case a full refund will be given to the renter. This means a renter will be offered a 100% refund if the item arrives AFTER the day you have chosen to rent it for, unless ordered less than 2 full business working days before the booking date. A refund is not offered if it arrives before 5PM on the first day of renting. For example; if you have chosen to rent an item for a Friday, if it arrives Saturday or later, then you will be offered a refund. It it arrives on the Friday before 5PM you will not be granted a refund.
*****Refunds on failed deliveries will only be available if the booking was created earlier than 2 full business working days before the booking date. The overnight shipping service is a target not a promise.*****
You will also not be offered a refund if it hasn't been delivered due to no one being home to sign for the package. If there is an attempted delivery by NZ post, no refund will be offered. No refund will also be given if the correct shipping option is not chosen. For example, if you choose regular postage but your address is rural.
COVID-19
Our refund policy remains in place during Covid-19 lockdowns. This means if your event is cancelled / postponed no refund will be given. However, we understand no party is at fault for this so Rent for an Event will give store credit in these instances, so you are able to re-book your chosen garment. If a customers event has been cancelled due to unforeseen Covid-19 restrictions, the customer needs to contact nz.rentforanevent@gmail.com to organise a store credit. Store credit lasts for 12 months. Store credit is at the discretion of Rent for an Event.
Please note: If you make a booking while restrictions are already in place (i.e alert levels above level 1) no store credit will be given.