Rental Agreement
RENT FOR AN EVENT
Rental Agreement & Terms and Conditions
Website: www.rentforanevent.co.nz
Business: Rent For An Event
Email: nz.rentforanevent@gmail.com
Location: Kaikōura, South Island, New Zealand
Please read these Terms and Conditions carefully before placing a booking. By completing a booking you agree to comply with the conditions set out below.
These terms apply to all garment rentals, postal rentals, local pick-ups, returns and postal try-ons supplied by Rent For An Event.
BOOKINGS AND RENTAL FEES
All prices are displayed in New Zealand dollars (NZD) and include applicable taxes.
Rental prices do not include postage or other separately disclosed charges unless expressly stated at checkout.
Full payment is required at the time of booking. A booking is confirmed only once payment has been successfully received.
If a double booking error occurs in the system and another customer completes payment for the same garment and rental date before your payment is completed, that customer may secure the booking.
You are responsible for checking the selected garment, size, rental date, delivery address and postage option before completing payment. Please contact us before booking if you require further sizing or garment information.
We reserve the right to correct genuine pricing or listing errors and will contact affected customers before taking further action.
2. CANCELLATIONS, CHANGES AND REFUNDS
Customer cancellations
Once a booking has been confirmed, we generally do not offer refunds for cancellations initiated by the renter, including cancellations due to:
● Change of mind.
● An event being cancelled, postponed or changed.
● Illness or inability to attend an event.
● A garment not fitting or not looking as expected.
● Choosing the wrong garment, size or rental date.
This reflects the fact that a garment may have been reserved exclusively for your date and other rental opportunities may have been declined. We will consider individual circumstances where required.
Please contact us as early as possible if you need to discuss changing a booking. Changes are subject to garment availability.
Garments that arrive damaged, incorrect or different from the listing
We inspect garments before dispatch. If your garment arrives with significant damage, is the wrong garment or size, or materially differs from its description, please contact us within 24 hours of delivery.
Please email nz.rentforanevent@gmail.com with:
● Your order number.
● Clear photographs of the garment and any damage or discrepancy.
● A description of the issue.
Please retain the garment and packaging while we assess the issue.
We will investigate and provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.
Minor signs of reasonable wear from previous rentals does not mean a garment is faulty, provided the garment remains of acceptable quality and is accurately described.
Postal delays
We use New Zealand Post for our standard postal service. Delivery estimates, including overnight delivery, are estimates and are not an unconditional guarantee of arrival the following day.
We dispatch bookings in advance wherever possible to allow time for delivery. Nevertheless, courier delays can occur.
If your garment arrives after the agreed rental date, contact us immediately with your order number and tracking details. We will investigate and provide a refund if the dress has not arrived before 5pm on the date specified as the event date when booking.
We cannot guarantee a refund in every situation involving a courier delay, and any assessment will take account of the booking date, postage option selected, delivery information supplied and the cause of the delay.
Delivery attempts and incorrect postage selections:
Please ensure that someone is available to receive the parcel where a signature is required and that the delivery address is complete and correct.
If delivery fails because the renter supplied an incorrect address, selected an unsuitable delivery option or was unavailable to receive a parcel, contact us promptly. Any additional postage or redelivery charges will be assessed based on the circumstances and reasonable costs incurred.
If you live in a rural delivery area, you must select the rural delivery option at checkout.
SHIPPING AND DELIVERY
We currently ship within New Zealand only.
Rentals are generally dispatched Monday to Wednesday , excluding public holidays and other notified closures.
Our standard postage fee is $15 per order, unless a different amount is displayed at checkout.
Rural delivery costs an additional $5 where offered. Rural deliveries generally require additional time.
Rural delivery orders must be placed 4 working days before your event to allow additional processing and delivery time. If your booking is urgent, please contact us before ordering.
If you are unsure whether your address is rural, please check with New Zealand Post before selecting your postage option. Where appropriate, consider using a suitable non-rural address, such as your workplace.
Tracking details will be emailed to the address supplied at checkout once the parcel has been dispatched.
Delivery estimates are provided by the carrier and are subject to its operating conditions. The renter should book sufficiently in advance, particularly for important events.
Please contact us promptly if your parcel has not arrived within the expected timeframe so that we can investigate.
RENTAL PERIOD AND RETURNS
Postal rentals
Your selected rental date is the date for which the garment is reserved. Garments must be returned using the prepaid return bag supplied with the order.
The garment must be handed over the counter at a New Zealand Post Shop on the next working day after your event or rental date. Do not place the parcel in a street post box or parcel drop box.
You must obtain and retain proof of lodgement. Counter lodgement helps activate tracking and confirms that the parcel has entered the postal network.
If tracking has not activated, please contact us immediately and provide your proof of lodgement. We will investigate before determining whether a return is late.
You are responsible for the garment while it is in your possession and for taking reasonable care to return it in accordance with these terms.
LATE RETURNS
Late returns can affect other customers who have reserved the same garment.
If you fail to return a garment by the required deadline, a late-return fee of $20 per calendar day may apply. The fee will be calculated from the applicable return date until the garment is returned correctly to the post office.
If circumstances outside your reasonable control prevent a timely return, contact us as soon as possible. We will consider the circumstances when assessing any charge. This is not a guarantee that you will not be charged the applicable late fees.
We may seek recovery of additional reasonable and evidenced losses caused by a late return. Such as cancelling the following rental ect. We will not charge the same loss twice.
PICK UP AND DROP OFF
Local pick-up and drop-off are available free of charge in Kaikōura, subject to prior arrangement.
Garments collected on a Friday must ordinarily be returned on Monday. Garments collected during the working week must ordinarily be returned within 2 working days , unless otherwise agreed.
If a garment is returned late, a fee of $20 per calendar day will apply.
If you need an alternative return arrangement, please contact us before the return deadline.
GARMENT CARE AND CLEANING
Standard cleaning following a rental is included in the rental price.
You must take reasonable care of the garment throughout the rental period and follow any care instructions supplied with it.
The following are examples of damage or soiling that will result in additional charges:
● Rips, tears, holes or broken seams caused during the rental.
● Permanent stains or marks caused by food, drinks, makeup, fake tan, oils or other substances.
● Excessive dirt or staining, particularly around the hem.
● Damage caused by improper handling, washing, ironing, alterations or attempted repairs.
● Damage caused by adhesive tape or other products that harm the fabric.
Fashion tape, double-sided body tape and other adhesive tapes must not be applied directly to our garments, as they may damage fabric or leave residue. If body adhesive is needed, use a suitable product such as CLUTCH or BODI BOND, following the product instructions and taking care not to damage the garment.
Do not wash, dry-clean, iron, alter or attempt to repair a garment unless we have given you written permission.
If you notice damage before wearing the garment, contact us within 24 hours and provide photographs. Do not attempt to repair it yourself.
Where additional cleaning or repairs are required because of damage or excessive soiling from renter, we will charge the reasonable cost of the necessary cleaning or repair. We will explain the charge and provide supporting information.
DAMAGE, LOSS AND REPLACEMENT
Responsibility for damage
We inspect garments before dispatch or collection. You must inspect the garment upon receiving it and notify us within 24 hours of any pre-existing damage.
You will be responsible for damage that occurs while the garment is in your care, beyond reasonable wear associated with an ordinary rental.
Any charge will take account of the nature of the damage, the garment’s condition before the rental, reasonable repair or cleaning costs, any applicable damage protection and relevant legal requirements.
Excessive staining/soiling of the hem or dress will result in a minimum $50 cleaning fee.
PERMANENT DAMAGE
If a garment is lost, destroyed or damaged beyond reasonable repair while in your care, you as the renter will be responsible to cover the losses of the garment and any other reasonable expenses.
This will include
● The RRP stated in the listing of the rental
● The cost of any future bookings that are cancelled due to the damaged garment
Lost or misplaced garments
You must take reasonable care to keep the garment secure and return it as required.
If a garment is lost or misplaced, notify us immediately so we can investigate.
Where the loss is attributable to the renter, we will seek reasonable compensation for the resulting loss.
If a garment is lost in transit because the renter supplied an incorrect delivery or return address, the renter is responsible for covering the costs as described above.
We will not automatically impose a replacement charge without considering the circumstances and the loss reasonably incurred.
Damage assessments and payment
Where we identify damage or a loss for which you may be responsible, we will notify you of the issue and explain the proposed charge.
Where reasonably available, we will provide photographs, repair quotations, invoices or other supporting information.
You may contact us to discuss the assessment or provide information relevant to the issue.
Any unpaid amount that is legally due may be pursued through appropriate lawful recovery procedures. Recovery of legal or debt-collection costs will be limited to costs that are legally recoverable.
DAMAGE PROTECTION
When purchased, the protection covers eligible accidental repair damage up to a maximum of $100 per rental.
Any eligible repair costs above the $100 limit will remain the renter’s responsibility.
Damage protection does not cover:
● Excessive staining or soiling, including excessive hem staining.
● Loss, theft or failure to return the garment.
● Deliberate damage or misuse.
● Damage arising from prohibited adhesives or unauthorised washing, alterations or repairs.
We will charge an additional cleaning cost of $50 where the garment has been excessively soiled.
Damage protection does not remove the renter’s obligation to take reasonable care of the garment.
POSTAL TRY-ONS
Postal try-ons are subject to the separate Postal Try-On Terms and Conditions published on our website.
By booking a postal try-on, you agree to the applicable try-on conditions, including any return deadlines, postage charges and garment-care requirements.
CUSTOMER PHOTOGRAPHS AND SOCIAL MEDIA
We love seeing our customers wearing their rented garments.
We will seek your permission before using identifiable customer photographs on our website, Instagram, Facebook or other marketing channels.
Where permission is given, we will use the photograph only for the purposes agreed with you. You may contact us to request that we stop using a photograph in future marketing.
OUR RESPONSIBILITIES
We will take reasonable care when inspecting, preparing, packaging and dispatching garments.
We aim to ensure that garment listings accurately describe the items offered for rental, including relevant sizing and condition information.
We will handle complaints and disputes fairly and consider the evidence and circumstances of each case.
PRIVACY AND CUSTOMER INFORMATION
We collect and use personal information necessary to process bookings, arrange delivery and returns, communicate with customers and administer our services.
We will handle personal information in accordance with applicable New Zealand privacy law.
ACCEPTANCE
By completing payment for a rental booking, you acknowledge that you have been given an opportunity to read these Terms and Conditions and agree to the terms applicable to your booking.